In order to cancel your account we need a written request submitted directly to: supportwithcraig@gmail.com

We take fraudulent chargebacks very seriously. Should you fraudulently charge back your credit card we will automatically charge you a $50 processing fee plus the maximum amount of damages allowed by law. Furthermore, we will dispute the chargeback with supporting documentation and report the fraudulent chargeback to law enforcement authorities and related financial agencies.

Should we be unable to collect this fee we may report your account to a collection agency (damaging your credit) to collect it for us.

Customers who prematurely issue chargebacks for non-delivery, mis-delivery, order cancellation, refund, exchange, etc. without working through us or the delivery carrier, etc. are also liable for chargeback fees.  Failure to reverse a premature chargeback will result in us turning the account over to collections including a $50 chargeback fee and applicable collection fees and fines as allowed by law. 

Chargebacks should be the last line of customer protection used in obviously fraudulent situations.  Quickly posting a chargeback or threatening to post a chargeback against us for shipping mishaps, etc or situations out of our control - could be a costly decision if used frivolously - and because of our business ethics and customer care programs - should never be necessary.  Always work with us on issues - we are more than happy to help as possible.